Content Editor ‭[1]‬




Designing and building a contact centre is complex and challenging at the best of times.  You want to focus on your core business, and you may not have the required skills or capacity to set up a contact centre from scratch. At the same time, you understand how important customer experience is to your business. 

We know how important it is to get the design right from the start.  It’s why we’re able to offer an end-to-end solution that takes care of the design, build and operation of your contact centre, until you’re ready to transfer it back into your organisation.  

Design:  Business case, implementation roadmap and operating model
Build: Full set up of operation including recruitment, processes and technology, testing and launch
Operate:  Go live, ramp ups, stabilisation, ongoing improvements and optimised operations with defined SLAs
Transfer:  Definition of transfer options, planning and implementation of the, transfer, including people, site, technology and processes into your ownership, if and when you decide this is the optimal solution

 Content Editor ‭[2]‬