We know how important it is to get the design right from the start. It’s why we’re able to offer an end-to-end solution that takes care of the design, build and operation of your contact centre, until you’re ready to transfer it back into your organisation.
Design: Business case, implementation roadmap and operating model
Build: Full set up of operation including recruitment, processes and technology, testing and launch
Operate: Go live, ramp ups, stabilisation, ongoing improvements and optimised operations with defined SLAs
Transfer: Definition of transfer options, planning and implementation of the, transfer, including people, site, technology and processes into your ownership, if and when you decide this is the optimal solution