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Customer-Experience-at-the-heart-of-Digital-Transformation.aspx
  
06/07/2017 00:23System Account
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There is more to Digital Transformation than bolting new technologies onto current systems.Customer Experience at the heart of Digital TransformationApproved
AussieSA-partnership-to-boost-Cape-Town-revenue-by-millions.aspx
  
06/07/2017 00:24System Account
palesa.pooe1IndividualPageLayout2 Yes
Aussie/SA Partnership to boost Cape Town revenue by millionsAussie/SA partnership to boost Cape Town revenue by millionsApproved
South-African-professional-takes-centre-stage-at-Global-Contact-Centre-Awards-in-Vegas.aspx
  
06/07/2017 00:24System Account
palesa.pooe1IndividualPageLayout2 Yes
Mithum Singh takes centre stage at the Global Contact Centre Awards in Las VegasSouth African professional takes centre stage at Global Contact Centre Awards in VegasApproved
Infographic--Your-customers-want-your-personal-attention.aspx
  
06/07/2017 00:25System Account
palesa.pooe1IndividualPageLayout2 Yes
why your customers want your personal attentionInfographic | Your customers want your personal attentionApproved
Opinion-piece--Your-Customers-want-your-personal-attention.aspx
  
06/07/2017 00:28System Account
palesa.pooe1IndividualPageLayout2 Yes
Personalisation is a key differentiator in customer serviceOpinion piece | Your Customers want your personal attentionApproved
How-to-deal-with-a-brand-crisis-caused-by-poor-customer-service-.aspx
  
06/07/2017 00:29System Account
palesa.pooe1IndividualPageLayout2 Yes
How to deal with a brand crisis caused by poor customer serviceOpinion Piece | How to deal with a brand crisis caused by poor customer serviceApproved
Infographic--what-to-do-when-your-Brand-is-facing-a-crisis.aspx
  
06/07/2017 00:30System Account
palesa.pooe1IndividualPageLayout2 Yes
Infographic| how to deal with a brand crisis caused by poor customer serviceInfographic | How to deal with a brand crisis caused by poor customer serviceApproved
Opinion-Piece--Disrupting-the-norm.aspx
  
06/07/2017 00:31System Account
palesa.pooe1IndividualPageLayout2 Yes
Will we see 'pop-up' contact centres in the future? Opinion Piece | Disrupting the normApproved
Better-equipped-agents.aspx
  
06/07/2017 00:32System Account
palesa.pooe1IndividualPageLayout2 Yes
Merchants deploys a simulation centre at Harambee Youth Employment AcceleratorBetter equipped agents, mean better customer serviceApproved
Addressing-youth-unemployment-and-building-FutureLeaders.aspx
  
06/07/2017 00:35System Account
Jennifer Fourie (ZA)IndividualPageLayout2 Yes
Columba Leadership image
We partner with Columba Leadership to make an impact to the youth unemployment situation.Addressing youth unemployment and building #FutureLeadersApproved
Merchants_You-need-a-single-minded-approach-to-multidimensional-communications_vf.aspx
  
06/07/2017 00:38System Account
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​You need a single-minded approach to multidimensional communicationsOpinion piece | You need a single minded approach to multidimensional communicationsApproved
Merchants_When-to-outsource-your-call-centre_vf.aspx
  
06/07/2017 00:40System Account
SP_AdminIndividualPageLayout2 Yes
​To outsource your contact centre – or notOpinion piece | When to outsource your contact centreApproved
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