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Customer-Experience-at-the-heart-of-Digital-Transformation.aspx
  
23/03/2017 00:43System Account
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There is more to Digital Transformation than bolting new technologies onto current systems.Customer Experience at the heart of Digital TransformationApproved
AussieSA-partnership-to-boost-Cape-Town-revenue-by-millions.aspx
  
08/03/2017 06:48palesa.pooe1
palesa.pooe1IndividualPageLayout2 Yes
Aussie/SA Partnership to boost Cape Town revenue by millionsAussie/SA partnership to boost Cape Town revenue by millionsApproved
South-African-professional-takes-centre-stage-at-Global-Contact-Centre-Awards-in-Vegas.aspx
  
16/11/2016 01:01palesa.pooe1
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Mithum Singh takes centre stage at the Global Contact Centre Awards in Las VegasSouth African professional takes centre stage at Global Contact Centre Awards in VegasApproved
Infographic--Your-customers-want-your-personal-attention.aspx
  
20/09/2016 06:05palesa.pooe1
palesa.pooe1IndividualPageLayout2 Yes
why your customers want your personal attentionInfographic | Your customers want your personal attentionApproved
Opinion-piece--Your-Customers-want-your-personal-attention.aspx
  
07/09/2016 04:46palesa.pooe1
palesa.pooe1IndividualPageLayout2 Yes
Personalisation is a key differentiator in customer serviceOpinion piece | Your Customers want your personal attentionApproved
How-to-deal-with-a-brand-crisis-caused-by-poor-customer-service-.aspx
  
20/09/2016 05:41palesa.pooe1
palesa.pooe1IndividualPageLayout2 Yes
How to deal with a brand crisis caused by poor customer serviceOpinion Piece | How to deal with a brand crisis caused by poor customer serviceApproved
Infographic--what-to-do-when-your-Brand-is-facing-a-crisis.aspx
  
07/09/2016 04:42palesa.pooe1
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Infographic| how to deal with a brand crisis caused by poor customer serviceInfographic | How to deal with a brand crisis caused by poor customer serviceApproved
Opinion-Piece--Disrupting-the-norm.aspx
  
08/07/2016 01:47Jennifer Fourie (ZA)
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Will we see 'pop-up' contact centres in the future? Opinion Piece | Disrupting the normApproved
Better-equipped-agents.aspx
  
05/05/2016 02:55palesa.pooe1
palesa.pooe1IndividualPageLayout2 Yes
Merchants deploys a simulation centre at Harambee Youth Employment AcceleratorBetter equipped agents, mean better customer serviceApproved
Addressing-youth-unemployment-and-building-FutureLeaders.aspx
  
05/05/2016 23:35System Account
Jennifer Fourie (ZA)IndividualPageLayout2 Yes
Columba Leadership image
We partner with Columba Leadership to make an impact to the youth unemployment situation.Addressing youth unemployment and building #FutureLeadersApproved
Merchants_You-need-a-single-minded-approach-to-multidimensional-communications_vf.aspx
  
05/05/2016 23:35System Account
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​You need a single-minded approach to multidimensional communicationsOpinion piece | You need a single minded approach to multidimensional communicationsApproved
Merchants_When-to-outsource-your-call-centre_vf.aspx
  
17/02/2016 00:06palesa.pooe1
SP_AdminIndividualPageLayout2 Yes
​To outsource your contact centre – or notOpinion piece | When to outsource your contact centreApproved
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