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Merchants-and-Clevva-ensure-Service-Desk-Agents-diagnose-and-resolve-correctly.aspx
  
19/12/2017 21:56System Account
palesa.pooe1Individual Page Layout 3
YesMerchants and CLEVVA ensure Service Desk agents resolve and diagnose correctly
Merchants and Clevva ensure Service Desk Agents diagnose and resolve correctlyApprovedNo
iSelect-chooses-offshore-outsourcing-to-ensure-business-growth.aspx
  
19/12/2017 21:56System Account
palesa.pooe1Individual Page Layout 3
YesiSelect chooses offshore outsourcing to ensure business growth
iSelect chooses offshore outsourcing to ensure business growthApprovedNo
WFM-Methodological-Facilitation.aspx
  
19/12/2017 21:55System Account
palesa.pooe1IndividualPageLayout2
YesWFM Methodological Facilitation
WFM Methodological FacilitationApprovedNo
Merchants-Casestudy-Vodacom-Driving-growth-and-sustainable-futures-over-a--decade-of-exceptional-service-vf.aspx
  
19/12/2017 21:55System Account
SP_AdminIndividualPageLayout2
Yes​Driving growth and sustainable futures over a decade of exceptional service​
Case study | A 10-year partnership with VodacomApproved
Merchants-Casestudy-Transunion_vf.aspx
  
19/12/2017 21:55System Account
SP_AdminIndividualPageLayout2
Yes​​Strategic change enabled via seven-year partnership Merchants supports TransUnion’s objective
A 7-year partnership with TransUnionApproved
Merchants-Casestudy-STDBank-Bus-Banking-vf.aspx
  
19/12/2017 21:55System Account
SP_AdminIndividualPageLayout2
Yes​​Consolidated Contact Centre Helps Reduce Costs Through Optimised Customer Service Channels
Optimising Standard Bank's Customer Service ChannelsApproved
Merchants-Casestudy-Standard-bank-A-Partnership-of-equals-vf.aspx
  
19/12/2017 21:55System Account
SP_AdminIndividualPageLayout2
Yes​Standard Bank - A Partnership of Equals How Merchants’ customer management, contact centre
Standard Bank - A partnership of equalsApproved
Merchants-Casestudy-Standard-bank-Kenya-Market-Assessment-Engagement-vf.aspx
  
19/12/2017 21:55System Account
SP_AdminIndividualPageLayout2
Yes​Standard Bank - Kenya Market Assessment Engagement
Standard Bank - Kenya Market Assessment EngagementApproved
Merchants-Casestudy-Silah-vf.aspx
  
19/12/2017 21:55System Account
SP_AdminIndividualPageLayout2
Yes​Silah Gulf – A BPO Industry First​
A joint-venture storyApproved
Merchants-Casestudy-SAA-Engineering-an-amazing-business-recovery-vf.aspx
  
19/12/2017 21:55System Account
SP_AdminIndividualPageLayout2
Yes​SAA Engineering an amazing business recovery Merchants helps SAA restore its contact centre
SAA engineering an amazing business recoveryApproved
Merchants-Casestudy-SAA-Back-office-vf.aspx
  
19/12/2017 21:55System Account
SP_AdminIndividualPageLayout2
YesDriving efficiency through back offi ce processes Efficient back office processes drive improved
How SAA's back-office processes drive customer experienceApproved
Merchants-Casestudy-RelianceJIO-internal-use-only-vf.aspx
  
19/12/2017 21:55System Account
SP_AdminIndividualPageLayout2
Yes​Reimagining the customer experience as part of India’s digital revolution
A consulting engagement in IndiaApproved
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