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Growth and Development
People form one of the three key strategic pillars within Merchants, and is the reason why we are committed to the ongoing growth and development of all individuals. The contact centre industry is an ideal environment for young individuals to gain a variety of skills and be given the opportunity to grow.
We tackle personal growth and development from three angles:
Foundation programs
Each and every Merchants role has a training blueprint to ensure each individual receives the training opportunities they need to perform their role effectively.
Building skills and knowledge
All employees have the opportunity to expand their knowledge through completing online training through the DDU talent portal. Our people are also able to apply for tuition assistance and motivate to attend courses, seminars and conferences in order to enhance their ability to perform their current roles and progress to future positions.
Future leaders
Merchants is committed to developing future leaders which is why our future leader programs provide the knowledge they need for future roles through classroom-based and online learning, research tasks and a mentoring initiatives.
All development opportunities are recorded in each individual’s passport - providing a constant and important reminder and evidence of how each individual has developed in their journey with Merchants.
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